Some fields are squashed - screenshots attached

[Mike McLoughlin]

One of my customers is getting a strange effect where the first 3 fields on a form are squashed up but the rest are OK.  I can't get it to happen and no other customer is reporting it.

One screenshot shows the squashing and the other shows how it should be.  I can't see anything in the form CSS that would explain it.  C10 and NT10.36

Anyone else seen this?

Mike

[Bruce]

what browser is the client using? (and what version?)

[Mike McLoughlin]

They are using Chrome - I'll check which version.  But I think Chrome auto-updates itself whenever there's a new version?

[DonRidley]

Kind of sort of off topic but I had a very similar situation recently.  User claiming my NT web app just "wasn't working."  He listed off all the "things it wasn't doing."  Turns out he was using Internet Explorer.  Fired up Chrome and all was well.

In your case Mike, you know with reasonable certainty that the HTML, JS, and CSS should be good to go.

Maybe clear the browser's cache? I had to do that myself yesterday. (Thanks Bruce ;-) )

Try a different browser.  Firefox perhaps.

[Mike McLoughlin]

Yes Don I agree it must be browser related - and it looks like it only happens with lookup fields.  The users involved are extremely non-computer-literate -she wasn't sure about the name of the browser she uses - she just said "it's the Google one"

[DonRidley]

extremely non-computer-literate

LOL!  I deal with the same people.  I told one guy a few weeks ago, "It's not like the Windows based PC was invented last week."   

[Mike McLoughlin]

what browser is the client using? (and what version?)

It's Chrome version 70.0.3538.77 - looks like the issue is limited to picklist fields.

[Mike McLoughlin]

I think I have a solution - I used my custom.css to modify .nt-lookup with min-width: 12em;

I should hear back from the user tomorrow if its fixed it.

Mike

[Mike McLoughlin]

I think I have a solution - I used my custom.css to modify .nt-lookup with min-width: 12em;

Customer tells me that fixed the problem