Yeah, fair call. I understand. Its quite a challenge debugging production servers, especially when you cannot reproduce problems in development, made even further difficult by it not being under your hosting control. My systems run lots of "optional" logging so I can diagnose under those circumstances, but it is like trying to turn on a light switch in another room, through a key hole, with pieces a spaghetti, linked together with sticky tape, on a boat, in a storm, while wearing roller skates, and having one hand tied behind your back, after a big night out, nursing a hangover, only to find out the light switch was broken anyway.