PDF creation issue with service

[ccordes]

I don't think this is specifically a NT issue because as they say - It works here.

I have an installation of a NetTalk server (Ver 6.51) that creates the PDF reports in landscape rather than portrait.
If I run the server from the desktop, it works perfectly. If I run it as a service, it breaks the PDFs.

Has anyone seen this? What is the PDF difference between the desktop and a service?

TIA

Chris

[Bruce]

Installed printers most likely. You service is running in a different "user account" and hence will have different printers, and possibly a different printer as the default.

The basic clarion report takes properties from the default printer, so if that's not right then your reports come out with a strange paper size.

cheers
Bruce

[ccordes]

That makes sense. Thanks.

Now I have to find out how to setup a printer for the server's account so I can tell their IT guy how to do it. <g>

[urayoan]

ccordes i had the same situation and the work around was using an existing account or make an account for running services.

The reason is, if you try to run the service with the system account provided by windows, that account does not have any printer nor access to the installed printers.

Is a good idea to establish an account for services and not use an account provided to an employee because the day the employee changes his or her password the services stop running.

After you define the account (can be local or at Domain Controller level with proper permisions) you can set the Log On as: in the specific service tab (see picture)

Cheers @ Urayoan



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[ccordes]

Brilliant.

Thanks - that could save a lot of headaches.
I'll post back how it works out.

[urayoan]

Your welcome ccordes.