NetAutoClose - some of the users do not appear in the list of active

[alex.kolaric]

Hi,

I have weird issue with our app using NetAutoClose templates. When I look into the client application which serves for shutting down of active application instances I don't see all active workstations. Visible ones are responding to the warning and shutdown properly. To be even more weird some of those which are invisible initially appear for a brief moment and then disappear permanently. We are using version 4.42.

Any help is appreciated.

thanks,
Alex

[Bruce]

Is there anything specific about the machines that don't work?
multiple network cards?
different subnet mask?
different "Lan" addresses?
that sort of thing...

cheers
Bruce

[alex.kolaric]

Hi Bruce,

as far as I know there is nothing unusual about them, but I'm not in a position to personally check them at our client's office. All network addresses are 172.16.1.xx and all of them are starting our app off the network drive without a problem.

I will check for multiple network cards. Any other suggestion what to check?

thanks,
Alex