User experience with IE not working all the time

[bekeland]

I have some users with Internet Explorer issues that I can't duplicate on one of my NetTalk sites.  Below is the latest text from one of the IT people of this user.  What can I do with my NetTalk site that will work around this?  Any ideas appreciated.  Thanks.

Brian Ekeland


I have tested this in the following manner

1. I logged in as a network administrator to her PC and then logged into the site using her credentials. In this case, I was able to login successfully.

2. I then tried logged in as her on the PC. This time, however, the login attempt to the site failed with some sort of Java error (Object Unexpected, line 50). 

3. So then I made Sam’s account a Power User on her computer but the results were the same as #2. 

I’d appreciate any assistance your technical people can provide to this.  It currently appears to be some sort of permission issue with the user’s account on the PC but all of her other applications work fine and her web browsing works fine to other sites.  Please also be aware that granting our users full administrator rights to their PC is not desired and is frowned upon by our auditors so any other work around or fix though is fair game.

[Bruce]

Hi Brian,

I suspect the error is a JavaScript error, not a Java error. However if I'm wrong then the problem may be that he has support for Java turned off in his browser. If I'm right then he probably has support for JavaScript turned off in his browser.

The difference between logging in as Sam and Administrator is that they're different users, so they'll have different javascript settings.

The solution is probably just to enable JavaScript (not Java) support for Sam and he should be good to go.

Cheers
Bruce

[bekeland]

They are reporting that this suggestion did not work.  Below is what they sent back to me.  What else can I try or suggest?  Thanks much.


As suggested I ensured that Sam M.’s machine had scripting enabled under her profile and it does.   I then also made the site a trusted site in IE for her and ensured that all pop up blockers were disabled. 

The results unfortunately were the same.

[Bruce]

check the log on the server, as Sam makes the request, to see if a request for the .js and .css files are made.

Perhaps there is a proxy, firewall or AV program running on Sam's machine that is blocking the requests. Or maybe Sam needs a reinstall.

I recommend, as a test, installing FireFox on Sam's machine and seeing what that does.

Cheers
Bruce

[sylvain]

Hi,
If you use a proxy, you should check that under the account that doesn't work, the advanced internet settings of IE are :
use http1.1 with a proxy : On

Thanks
Sylvain