NetTalk Central

NetTalk Web Server => Web Server - Ask For Help => Topic started by: broche on June 13, 2014, 01:41:04 PM

Title: Download Timeout
Post by: broche on June 13, 2014, 01:41:04 PM

NT 8.16
Cl 9.0

Downloading some large files (30mb Plus) these are AVI files for training.
The system Times out about half way through
I know the setting for upload file size but do not know if there is one for downloading file size or if this is browser based?

Brian.

Title: Re: Download Timeout
Post by: broche on June 13, 2014, 02:05:52 PM

What does the Session Timeout field in Advanced do - is it hours amd mins or mins and seconds?
Could this be why the session is timing out?

Title: Re: Download Timeout
Post by: broche on June 16, 2014, 07:09:48 AM

Tested using IE and the download worked
Tested using Chrome and it failed - giving a network error

Title: Re: Download Timeout
Post by: broche on June 16, 2014, 07:26:26 AM

More Testing

Switched off SSL
   Firefox - Ffailed
   IE - Download Worked
   Chrome - Failed (Network Interruption)

Turned on SSL
   IE fails about 50% way throuhg then starts at the begining of the file again.

FireFox Ver 29.0.1
IE 11
Chrome ??

Title: Re: Download Timeout
Post by: Bruce on June 16, 2014, 07:40:12 AM

Hi Brian,

I think it might be something to do with your network.
I regularly serve large files from NetTalk - all the webinars for example are served from a NetTalk server, and they are from around 80 megs and up. Granted that's not SSL, but I don't think the SSL part should matter.

And I don't _think_ the session timeout should play any part - that's an intriguing question I'll think about. But that's easy to test - simply make the timeout longer on the WebServer settings. (it's in hours:minutes there).

Cheers
Bruce

Title: Re: Download Timeout
Post by: broche on June 17, 2014, 07:02:52 AM

Switched VM provider and all works now.
I am using 1and1.  Previous provider was Atlantic.net, although it was probably my lack of understanding that caused the issue.

Thanks.

Title: Re: Download Timeout
Post by: broche on June 19, 2014, 01:01:56 PM

Oh No - back again
Looks like the following is true:

Downloading large files from server.


Non-SSL the download is faster and the session does not time out
Make site SSL the download takes longer and the download fails.
This is consistent

Brian

Title: Re: Download Timeout
Post by: broche on June 20, 2014, 10:36:25 AM

Bruce - would this have anything to do with the download fail?
http://support.microsoft.com/kb/815313

Thanks.

Title: Re: Download Timeout
Post by: Bruce on June 22, 2014, 11:31:13 PM

only if the file was already in your cache.

cheers
Bruce